Frequently Asked Questions
Answers about shipping, returns, payment, product use, and support at Velany Store.
Shipping and delivery
How much does shipping cost?
Standard shipping is free on U.S. orders over $50. Orders below the threshold are charged the rate shown at checkout.
Where do you ship?
We currently ship to the United States and selected international destinations shown during checkout.
How long does delivery take?
Orders are usually processed within 1-3 business days. Delivery time depends on the destination and selected shipping method, and tracking is provided by email once available.
Orders and payment
Which payment methods do you accept?
Available payment methods are displayed securely at checkout and may include major credit or debit cards and supported accelerated checkout options.
Can I change or cancel an order?
Contact us as soon as possible. We can usually help before the order enters fulfillment, but changes may not be possible after shipment.
How can I track my order?
Use the tracking link in your shipping email or visit our Track Your Order page.
Returns and support
What is your return policy?
Eligible items can be returned within 30 days of delivery. Products should be unused, in their original condition, and include the original packaging when possible.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos. We will review the issue and provide the appropriate resolution.
How do I contact customer support?
Email us at sales@velanystore.com with your order number and a short description of the issue.
Products and sizing
How do I choose the right product size?
Review the measurements and sizing information on the product page. If you are between sizes or unsure, contact us before ordering.
Are your products covered by a warranty?
Products are covered for manufacturing defects under the applicable warranty period. Normal wear, misuse, and damage caused by improper care are not covered.
Do wellness products replace medical care?
No. Wellness and support products are not a substitute for professional medical advice, diagnosis, or treatment. Stop use and consult a qualified professional if pain or symptoms persist.